CHANGE OF MIND

If you change your mind about purchasing a course or service with me, I offer a full refund if you notify me in writing of your decision within 14 days of the first live call. You must immediately delete or destroy any copies of course content and other program materials that you have made in whatever format.

If it has been more that 14 days since the first live call, you are no longer entitled to a full refund if you change your mind. Please contact me to discuss whatever problem you are having with the course and I will attempt to negotiate a win/win solution.

Consumer Guarantees

MINOR PROBLEM

A minor problem with my product or service is one that can be easily fixed. I would love to fulfil my obligation fix the situation free of charge within a reasonable time. You can simply contact me at natashaberta@me.com with details of the fault and I will do everything in my power to remedy the issue.

Minor problems may include and are not limited to:

A PDF that refuses to open

A link that expires while your internet is down

A course platform you can’t access

A link to a video that doesn’t work

A password protected website page you can’t access

The internet cutting out half- way through a call

I am ill and unable to attend a scheduled meeting

You are  ill and unable to attend a scheduled meeting

Note, if an illness continues for a considerable time, this could become a major problem.

Please simply contact me immediately if you feel there are minor problems with my products and services so I can set things right as soon as possible. If I am unable to fix the problem I will consider a refund if you desire. I am also happy to chat with you to find a win win situation for us both. Please book a chat with me if you are having problems with a service or course be emailing me natashaberta@me.com

MAJOR PROBLEM

A major problem is one that would have prevented you from purchasing if you had known about it in advance, where a product or service is unfit for its stated purpose and cannot easily be fixed within a reasonable time, is significantly different from the sample or description, is unsafe or creates an unsafe situation or where you have told me you want to achieve a certain result and the product or service fails to achieve that result or cannot achieve it within a reasonable time.

When a service has a major problem, you are entitled to choose what happens next. You can choose to:

- cancel the contract and demand a refund;

- seek compensation for the difference between the price paid and the services actually provided.

Refunds will exactly match the amount paid and be provided in the same form (eg via Paypal, direct deposit, cash etc).

If you find that you have a major problem with my product or service and demand a refund you can contact me via email with details of the problem.

I will take up to 7 days to consider your request. I will notify you of my preference for resolution.

If we do not agree we would attempt a face to face meeting. You can arrange a meeting time by emailing me at natashaberta@me.com. That meeting would be a maximum or 30 minutes on Zoom where we could attempt to find a win-win arrangement to suit us both. If that is not achievable I would progress to find suitable mediation as per the Dispute Resolution information below.

If you cancel a contract for service by telling me, either verbally, in writing or by any other means you are entitled to a refund but you may not be entitled to a full refund. The amount you are entitled to depends on whether some or all of the services paid for were unsatisfactory or not provided.